Shipping/Returns + Exchanges/FAQ
SHIPPING/RETURNS + FAQ
Our prices are all listed in Canadian currency.
Items are packaged and shipped three times a week. Canadian packages are estimated to arrive in 5-7 days business days, US 5-10, International packages 7-14.
Please be mindful that shipping from Canada can be more costly. We keep this in mind with our calculations and appreciate your understanding. In order to keep our shipping costs down, tracking and insurance are only included within Canada. If you require tracking and insurance outside of Canada, we can happily assist you -- please contact us prior to your shipping confirmation email.
Items that have been shipped become the responsibility of the postal system and once shipped, they are out of our hands. If you have any questions, please contact us at firstname.lastname@example.org
Please contact us within 7 days if there are any issues with your order. We offer exchange or store credit only, no refunds. Return shipping is the responsibility of the customer. If you are looking to exchange an item we only cover shipping costs if there was a mistake on our end, otherwise all shipping costs are the responsibility of the customer. Proof of purchase is required for any returns or exchanges. Personal care items, earrings and sale items are all final sale. Email us or call us (416) 681-0558 if something has arrived damaged or not as expected and we will do our best to resolve the issue immediately. Items that are damaged in transit are not our responsibility but we can assist in a claim through Canada Post.